Expert support for every machine you sell.
AI that answers technical questions like your best expert, and learns from every case.
Why Peritia
Built for machines, not FAQs.
Your customers don't ask where their order is. They ask why the drive trips on start-up. Generic AI support can't answer that. Your best technician can, and Peritia answers the way they would.
Trained on your fixes
It learns from the cases your experts already solved, on the drives, PLCs and panels you actually sell. Not from generic manuals.
Checked by your expert
Every answer shows where it came from, and nothing new reaches a customer without your expert's OK. One wrong step can cost more than the call.
Sized for your team
Built for service teams of 10 to 100. No field-service suite to install, no six-month rollout.
How it works
Learns once. Answers every time.
Step 1
Capture
It learns from your resolved cases, emails and manuals.
Step 2
Answer
It guides the fix step by step, with sources.
Step 3
Approve
Your expert signs off anything new. Nothing goes out unseen.
For every role
More fixes. Fewer escalations.
Your customers
Get a clear fix without waiting for a call back.
Your support team
Close more cases without calling the expert.
Your expert
Answers once. What they know stays in the company.
Built for
Teams of 10 to 100.
Industrial companies that sell equipment and have to keep it running. Big enough to get technical calls every day, small enough that the answers depend on one or two people.
Distributors
You sell drives, PLCs and HMIs from several brands. When something fails, customers call you, not the manufacturer.
Integrators
You build and commission panels and lines. Every project leaves questions only your engineers can answer.
Machine builders
You make the machine and support it for years. Your senior technicians know every quirk of every model.
Control
Your knowledge stays yours.
What your experts know is what makes your service hard to copy. Peritia puts it to work without taking it out of your hands.
Approval
Your expert has the last word.
Nothing goes out unseen
Every new answer waits for your expert's OK before it reaches a customer.
Sources on every answer
Each reply shows the case, manual or email it came from, so checking takes seconds.
Full history
Every draft, edit and approval is logged. You always know who said what.
Protection
Locked down from day one.
Encrypted
In transit and at rest, for every source we connect.
Access by role
People see only what their role allows. Access is logged.
Never used for training
Your data is not used to train any model, ours or anyone else's.
Ownership
The knowledge belongs to your company.
Yours to keep
The knowledge base is an asset of the business. If you sell, it goes with it.
Export any time
Get everything out in open formats whenever you ask.
Deleted on request
When the contract ends, we delete it and confirm in writing.
Ready for lift-off
Scale your customer service to the moon.
A 30-minute video call with our team
